Cancellation and Refund Policy
Last updated: August 26, 2026
We want you to be happy with your order. Since we sell food products, our cancellation and return terms are shaped around food safety — please read them below.
Order Cancellation
You can request a cancellation as soon as possible after placing an order, by contacting us at kashmirdryfruitdarbar@gmail.com or +91 95418 13733. We can cancel and fully refund an order only if it has not yet been packed or dispatched. Once an order has shipped, it can no longer be cancelled.
Damaged, Wrong or Missing Items
If your order arrives damaged, incorrect, or with an item missing, please contact us within 48 hours of delivery with your order ID and photos of the item and packaging. We'll arrange a replacement or a full refund for the affected item once verified.
Returns
As our products are edible and perishable, we cannot accept returns or exchanges once a package has been opened, for hygiene and food-safety reasons — except where the item is damaged, defective, or not what you ordered, as covered above.
Refunds
Approved refunds are processed to your original payment method via Razorpay, typically within 5–7 business days. You'll receive an email or payment-provider notification once the refund is initiated; the time it takes to reflect in your account/card statement depends on your bank.
Need Help?
Reach out via our Contact page and we'll sort it out as quickly as we can.